Pin Up Support Service
We offer you a detailed overview of how you can contact the PinUp support service team. Also, here you will find frequently asked questions and possibly solve your issue without spending time applying the customer service.
How to contact Pin Up?
There are several ways to contact the PinUp support service: by phone, on the website, via email. Besides, you can apply for help on social networks and instant messengers. Let’s consider them in more detail.
By E-mail
The casino email – [email protected] – is a universal method of contacting PinUp support, which is available to all players, regardless of their place of residence. Support specialists speak English only. However, if necessary, you can use an online translator. This communication method is suitable for solving:
- Verification problems;
- Elimination of software errors;
- Recalculation of incorrectly accrued freebies;
- Solving all issues related to financial transactions;
- Sending complaints and suggestions;
- Set the signal of attempts to hack your account and other suspicious cases.
If you have contacted customer service by email, expect to receive a response within 24 hours.
Socials
For the greater convenience of its customers, PinUp casino offers to communicate with customer service specialists through social networks:
- Instagram / Telegram – @pin_upcasino;
- Twitter – @pinupcasino.
Here, players can clarify the conditions for wagering freebies, find out the reasons for the long processing of the withdrawal request, and contact other issues.
Customer Service Phone Number
To resolve urgent issues, PinUp casino customers can use the international telephone number – +35722008792. Please note that you will have to pay for the call according to the tariff plan of your operator.
Live Chat
To contact technical support via Live chat, go to the website and follow the instructions:
- Click the icon in the lower right corner of the screen;
- Wait for the chat to load, then enter your name and ask a question;
- Click the Start Dialogue button.
The consultants in the live chat are on duty around the clock. They respond immediately, and their answers are accurate. If necessary, they connect additional specialists to solve the problems of each client circumstantially and fast.
Let’s briefly analyze all the ways of communicating with support specialists:
| Method of Applying | Pros | Cons |
| 24/7 availability;a detailed explanation of how to solve the problem;the ability to use an online translator. | You will have to wait about 24 hours for a response from a specialist. | |
| Live Chat | 24/7 availability;the convenient window for communication directly on the casino website;the ability to consult an online translator. | During busy periods, you will not be able to use this communication tool. |
| Phone Number | the fastest way to contact support;instant solution to conflict situations;referral to the right specialist. | All PinUp support specialists speak English only. This communication method makes it impossible for you to use an online translator;You’ll have to pay for the call. |
| Socials | 24/7 availability;the ability to describe your problem in detail and get the detailed answer;the ability to consult an online translator. | Sometimes there are delays about responses of specialists. |
So, choose the method of communication with the PinUp support service that is appropriate for your question.
PinUp Support FAQ
There is also a section on the PinUp casino website that contains the most frequently asked questions, do not forget to look there!
How to contact support by mobile device?
The use of a mobile phone does not limit you to methods of contacting customer service. You can send an email, write a message via Instagram or Telegram. Or just call the number above.
Is it free to call support?
No, it isn’t. For contacting the support service by an international phone number, your operator will charge you a fee in the amount of the established rate.
How to find Pin Up support?
On the PinUp casino website, there is a section – Contacts. There are all the available communication methods there. Besides, in the lower right corner of the PinUp casino web page, you will see a live chat window. We remind you that the PinUp support specialists speak English. Try to formulate your questions clearly, and you can get help faster!